Zingerman's Community of Businesses
Author: Wayne Baker Product Type: Case Product #: 1-428-861 Publication Date:09/2009 Length: 29pages Keywords: Ari Weinzweig; Deli; Ann Arbor; Entrepreneurship; POS; Center for Positive Organizational Scholarship, Human Resource Management, HRM, Strategic Management, North America, Ethics, change, culture, customer, Innovation Discipline: Human Resource Management Management and Organizational Behavior Strategic Management Industry: None assigned Region: North America Topic: Business Ethics Change Management Corporate Social Responsibility Culture Customer Relationship Management Entrepreneurship Innovation Leadership						Over the years, Zingerman’s Community of Businesses (ZCoB) has regularly won accolades and awards – including being named “the coolest small company in America” by Inc. in 2003 - for its food, service, mail order catalog, training, and overall success. This case shows how Zingerman’s went from a single delicatessen in 1982 to eight unique but complementary companies with combined revenues of $25 million in 2005. It details the novel methods ZCoB employs to create “a great place to eat and work” and touches on the challenges it faces moving forward. Samples Product Preview